About us


Crystal Lake ​Community Management, established in 2001, specializes in residential Community Management for homeowner associations throughout Oregon.


Community Management of Homeowner Associations


Community Management of Homeowner Associations is led by our team of community management professionals Susan Quartucy, Daphne Brix, Ronda Lovely, Cary Tamburro, Katie Rosebrook, Tabitha Rehfeldt, and Jennifer Holbrook.  This division supports the management of the community associations by electronic and manual collection of dues, oversight of common area and community amenities, handling architectural review requests, working with the board members to create community guidelines and providing enforcement of them, establishing budgets and reserve studies, establishing a community web page for all association documents, providing community email communications and supporting community events to build relationships among neighbors in the community.  To receive additional information about our community management services, please call us at (541) 617-7006or email us at Community@CrystalLakeCM.com.


Accounting Services


The Accounting Services are led by Kristin Philbrook, and include the collection of payments both electronically and manually, the payment of property expenses, transmittal of client payments and monthly financial statements.  Homeowner Associations are supported by annual budget preparation as well as state mandated reserve studies, and the coordination for the preparation of state and federal tax returns as well as financial compilation reports.  These services are provided in an efficient and timely manner, and all monthly reports are received by clients within 20 days of month end.  Client questions regarding these services can be directed to Kristin at (541) 318-2635 or email her at Accounting@CrystalLakeCM.com.

Although each community and property has different needs, our clients share the same need of good customer service and communication. The team at Crystal Lake Community Management is committed to ensuring that the properties we manage are well maintained and our client’s investment is secure. Our staff is committed to the quality and excellence of the clients we serve. We hope that you allow us the opportunity to provide you with excellent community management service.

At Crystal Lake Community Management our focus is on superior customer service and the attention to detail so necessary for excellent community management. We work with developers, builders, association boards, homeowners, investors, tenants and service providers with honesty and respect.

​Serving communities in Oregon and Washington

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708


 400 SW Bluff Drive. Suite 103-105
Bend, OR 97702