Meet the Team



Daphne Brix
P: (541) 318-2636

Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages.  Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.

Susan Quartucy
P: (541) 318-2639

Susan has been with Crystal Lake since 2006, and she has been in the community management field for over 25 years. Her depth of knowledge and experience is an asset to the company and the communities we serve.  Outside of work Susan enjoys her grandchildren, traveling, and spending time with friends.

Tabitha Rehfeldt ​
P. (541) 617-7006 x8

Tabitha has spent most of her career in the customer service field, and she has worked within the construction industry for the past four years. Tabitha joined the Crystal Lake team in 2017, and her construction knowledge has helped her with organizing and planning projects for communities. Tabitha loves to assist homeowners and tackle questions or concerns within the neighborhoods, and her customer service background has given her the all the tools needed to be a great resource to our homeowners. Outside of work, Tabitha enjoys exploring Bend with her husband and friends and playing with their two dogs.

Shannon Lancour

P: (541) 617-7006 x4

Shannon brings years of customer service and management to the position of Community Manager to our Portland office. Shannon enjoys working with boards and homeowners to ensure that the communities we manage are well maintained, and the standards of the association are met.  Outside of work, Shannon is all about family and loves to travel.

Melissa Curry
P. (541) 312-2296

Melissa has more than 20 years of experience in customer service, administration, and management roles. She is a native to Bend, although she left the area in 2001 to pursue a career in Wireless Communication and returned to Bend in 2016. Melissa spent 15+ years learning and working in wireless communication and network development. Creating relationships with property owners, lease negotiations and due diligence. Melissa is very excited to be a member of the Crystal Lake team and hopes her past experiences will help her succeed in her role as Community Manager.


Courtney Chase
P: (541) 617-7006 x1

Courtney joined Crystal Lake Team in February 2019 and has 15 years in Customer Service and Accounts Payable & Accounts Receivable experience. She was born and raised on the Big Island of Hawaii and moved to Bend in 2018. Courtney loves what Bend has to offer. Outside of work Courtney enjoys hiking, traveling and hanging out with family.


Stephanie Kooch
P: (541) 617-7006 x9





Administrative support

Joshua Curtis
P: (541) 617-7006 

Joshua has been with the Crystal Lake Community Management team since the Fall of 2018. He began working as a Facilities Coordinator for The Bridges at Shadow Glen community and recently transitioned into his current role as the Vendor Coordinator. Josh grew up in the suburbs of Chicago and studied Theater at Millikin University in central Illinois. His professional background spans many different areas such as retail, manufacturing, customer service, childcare, shipping, and management. Having worked in such a wide variety of fields has given Josh the communication and teamwork skills needed for the Vendor Coordinator position. His outgoing personality takes center stage when he’s out in the communities meeting with contractor and homeowners alike. Outside of work, you can find Josh on the stage performing or behind the scenes directing the All Aspects Teen Theater program at Cascade Theatrical Company.

Levi Davidson
P: (541) 617-7006 

Levi joined us in July of 2019 as our Compliance Specialist. He has an extensive background in customer service and sales. Levi is a team player and brings a constant level head with him every day to the workplace. When he is not in the office, Levi enjoys coaching his two soccer teams for the local Bend FC Timbers, going to the mountain in the winter, and exploring all of Oregon’s beautiful natural landscapes in the summer.

Lauren Runk
P: (541) 617-7006 x0

Lauren joins the Crystal Lake Team with 9+ years of Customer Service experience in a variety of industries including tourism, hospitality and banking.  Lauren is originally from the Portland area, and spent five years in Newport, OR before relocating to Bend. In her spare time, she enjoys going hiking, reading, and spending time with her family.

​Serving communities in Oregon and Washington

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708

Please fill out form below and we will be in contact as soon as possible. 




210 SW Wilson Ave. Suite 104
Bend, OR 97702




15333 SW Sequoia Parkway Suite 190
Portland, OR 97224