Meet the Team



Daphne Brix
P: (541) 318-2636

Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages.  Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.

Ruth Germer, CMCA
P: (541) 617-7006 x2

Ruth joins the Crystal Lake team with several years of community management experience and her CMCA certification. Ruth enjoys the fast pace and diversity of the HOA management field. She is very excited to be a Member of Crystal Lake and hopes to expand her professional experience. Outside of work Ruth enjoys spending time outdoors with her two sons and exploring all Central Oregon has to offer. 

Shannon Lancour

P: (541) 617-7006 x4

Shannon brings years of customer service and management to the position of Community Manager to our Portland office. Shannon enjoys working with boards and homeowners to ensure that the communities we manage are well maintained, and the standards of the association are met.  Outside of work, Shannon is all about family and loves to travel.

Sydney Rose, CMCA, AMS
P: (541) 617-7006 x7

Sydney Rose joins Crystal Lake Community Management as a Community Association Manager based out of the Portland office. Currently she is working on finishing her Bachelor’s degree in business, majoring in economics. In the HOA industry, Sydney has experience working with high rises, planned developments, townhomes, and condominium associations. With her strong background in multi-family and HOA property management, Sydney has implemented many strategies that decreased costs and increased revenue. She lives in Sherwood with her husband and three sons. They have three dogs and enjoy DIY projects in their 1960’s house, working in the garden, fishing, attending rodeos, and neighborhood barbeques.


Stephanie Kooch
P: (541) 617-7006 x9

Stephanie joined the Crystal Lake Team in May 2020 and brings over 20 years of experience in the Customer Service and Accounting field.  Most of her career has been spent in the Insurance Industry, and has learned many trades.  She is a Central Oregon native and enjoys all Central Oregon has to offer.  When she’s not working she loves spending time with family and friends, camping, traveling and being crafty.

Kristin Philbrook

As a dedicated and detail-oriented bookkeeping professional, Kristin has been meeting the bookkeeping needs of homeowner associations since 2006. Her depth of knowledge and experience is an asset to the company and the communities we serve. Outside of work Kristin enjoys traveling, walking her dog and spending time with family.

Administrative support

Zac Green
P: (541) 617-7006 x0

Zac joins the Crystal Lake Team with 8+ years of Customer Service experience in a variety of industries including urban planning, auto specialties, and competitive swimming. As the Community Administrative Coordinator, he is a team player with a strong work ethic, positive personality and big smile. Zac is proud to be a native Bendite! In his spare time, he enjoys landscaping his property in Sunriver, raising his two dogs, and spending time with his friends and family.

Barb Sikes
P: (541) 617-7006

Diane Stewart
P: (541) 617-7006 

Diane retired from a strong career with Albertsons in 2019 and has been working at Crystal Lake as a compliance specialist since May 2020. Although it is a complete change from what she did before, this job offers different exciting and challenging endeavors. Her background is mainly in retail and customer service, having many different responsibilities including product shipping and services. In Diane’s off time she enjoys traveling, wine tasting and visiting with friend.

​Serving communities in Oregon and Washington

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708

Please fill out form below and we will be in contact as soon as possible. 


 400 SW Bluff Drive. Suite 103-105
Bend, OR 97702


16101 SW 72nd Ave.
Portland, OR 97224