Meet the Team



Daphne Brix
P: (541) 318-2636

Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages.  Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.

Ruth Germer, CMCA
P: (541) 617-7006 x2

Ruth joins the Crystal Lake team with several years of community management experience and her CMCA certification. Ruth enjoys the fast pace and diversity of the HOA management field. She is very excited to be a Member of Crystal Lake and hopes to expand her professional experience. Outside of work Ruth enjoys spending time outdoors with her two sons and exploring all Central Oregon has to offer. 

Shannon Lancour
P: (541) 617-7006 x4

Shannon brings years of customer service and management to the position of Community Manager to our Portland office. Shannon enjoys working with boards and homeowners to ensure that the communities we manage are well maintained, and the standards of the association are met.  Outside of work, Shannon is all about family and loves to travel.

Katie Williams
P: (541) 617-7006 x8

Katie is based out of the Bend office and brings to the team years of customer service, building and remodel experience. She enjoys the sense of pride she gets with each and every one of her communities and has a conviction to see a strong partnership with communities and CLCM. In her free time Katie enjoys archery elk hunting, spending time with her family and aimlessly walking around her “hobby farm” with either a cup of coffee or a glass of wine. She always has a dozen or so cartons of eggs to hand off ,and, if you catch her in the right season, she may have a homegrown free-range turkey or chicken to give you.

Elizabeth Weide
P: (541) 617-7006 x5

Elizabeth is a Community Manager in the Bend office, and she has over 35 years of experience managing projects. In the early 1990s, Elizabeth started an environmental consulting business in California and supported engineering firms with environmental compliance and permitting on a variety of infrastructure projects. Since relocating to Bend in 2015, Elizabeth has served on the Board of Directors for her neighborhood HOA and on the Board of the Central Oregon Master Gardener Association. She has also served on the Architectural Review Committee for her neighborhood HOA and is currently the Firewise Coordinator for her community. She is active with the Project Wildfire Steering Committee in Deschutes County. Elizabeth has a MS in Geology, and she enjoys hiking and exploring Central Oregon with her husband and with their Australian Shepherds. Elizabeth also trains and competes in Agility trials with her dogs.

Charise Bennett
P: (541) 617-7006 x3

Charise has been with Crystal Lake Community Management since 2021, starting as an Amenity Coordinator for Rosedale Parks and later accepting a position as Community Manager in 2022. With her bachelor’s degree in Educational Studies, Charise has a strong skillset in communication and the ability to deliver clear solutions regarding customer concerns. With over ten years in healthcare where she served as a trainer for their customer service staff, her passion for customer service comes as her top priority to her work at Crystal Lake. Always, viewing situations through the lens of how she wants to be treated guides her both in professional and personal relationships. In her free time, Charise enjoys family, cycling, and spending time in nature.


Stephanie Kooch
P: (541) 617-7006 x1

Stephanie joined the Crystal Lake Team in May 2020 and brings over 20 years of experience in the Customer Service and Accounting field.  Most of her career has been spent in the Insurance Industry, and has learned many trades.  She is a Central Oregon native and enjoys all Central Oregon has to offer.  When she’s not working she loves spending time with family and friends, camping, traveling and being crafty.

Kristin Philbrook
P: (541) 617-7006 x1

As a dedicated and detail-oriented bookkeeping professional, Kristin has been meeting the bookkeeping needs of homeowner associations since 2006. Her depth of knowledge and experience is an asset to the company and the communities we serve. Outside of work Kristin enjoys traveling, walking her dog and spending time with family.

Administrative support

Zac Green
P: (541) 617-7006 x0

Zac joined the Crystal Lake Team in the Fall of 2020 with 10+ years of Customer Service experience in a variety of industries. He is a team player with a strong work ethic, positive personality and big smile. Zac is proud to be a native Bendite! In his spare time, he enjoys landscaping his property in Sunriver, raising his two dogs, and spending time with his friends and family.

​Serving communities in Oregon and Washington

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708

Please fill out form below and we will be in contact as soon as possible. 


 400 SW Bluff Drive. Suite 103-105
Bend, OR 97702