Meet the Team



Daphne Brix
P: (541) 318-2636

Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne’s has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages.  Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.

Susan Quartucy
P: (541) 318-2639

Susan has been with Crystal Lake since 2006, and she has been in the community management field for over 25 years. Her depth of knowledge and experience is an asset to the company and the communities we serve.  Outside of work Susan enjoys her grandchildren, traveling, and spending time with friends.

Ronda Lovley
P: (541) 617-7006 x7

Ronda has been in the property management industry for over 25 years working in the HOA, single family, and commercial management fields throughout Washington, Oregon, and California.  Ronda holds the CMCA and CCM designations. She has been with Crystal Lake Community Management for three years.

Outside of work, Ronda enjoys the outdoors and anything with water and sunshine!  Ronda recently tried rock wall climbing…and this is her new favorite sport!         

Shannon Lancour

P: (541) 617-7006 x4

Shannon brings years of customer service and management to the position of Community Manager to our Portland office. Shannon enjoys working with boards and homeowners to make sure that the communities we manage are well maintained and the standards of the association are met.  Outside of work, Shannon is all about family and loves to travel.

Tabitha Rehfeldt ​
P. (541) 617-7006 x6

Tabitha has spent most of her career in the customer service field, and she has worked within the construction industry for the past four years. Tabitha joined the Crystal Lake team in 2017, and her construction knowledge has helped her with organizing and planning projects for communities. Tabitha loves to assist homeowners and tackle questions or concerns within the neighborhoods, and her customer service background has given her the all the tools needed to be a great resource to our homeowners. Outside of work, Tabitha enjoys exploring Bend with her husband and friends and playing with their two dogs.

Melissa Curry ​
P. (541) 312-2296

Chris Warlick

P: (541) 617-7006

Chris is the newest member of the Crystal Lake team, and he brings years of experience in hospitality and customer service with a strong desire to succeed in the community manager role. Chris enjoys working with people and is a native of Bend.  


Teresa Hamsher
P: (541) 617-7006

Teresa is a diligent and ambitious accounting professional with over 15 years of accounting experience.  Having worked as a manager for a Fortune 100 company and as a small business owner, she brings a wealth of experience and knowledge to the Crystal Lake team.   

When Teresa is not working, she enjoys camping, DIY projects, crafting, and creating memories with her family.

Kristin Phillbrook
P: (541) 617-7006

Kristin is the lead community bookkeeper and has been an accountant for communities since 2005. Her dedication to ensure that the accounting is completed and performed in a timely and accurate manner transfers to the rest of the accounting team. Outside of work Kristin and her husband like to go camping and travel.

Courtney Chase

P: (541) 617-7006

Courtney is a member of our accounting team and has 12 years in customer service and accounts payable experience. She was born and raised in Hawaii and moved to Bend in 2018. Courtney loves what Bend has to offer. Outside of work she loves hiking, camping, dancing hula/Tahitian, and cooking.

​Serving communities in Oregon and Washington

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708

Crystal Lake Community Management, Inc.

A: PO Box 8550 Bend, Oregon 97708

Please fill out form below and we will be in contact as soon as possible. 


210 SW Wilson Ave. Suite 104
Bend, OR 97702



15333 SW Sequoia Parkway Suite 190
Portland, OR 97224