Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages.  Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.

Tabitha has spent most of her career in the customer service field, and she has worked within the construction industry for the past four years. Tabitha joined the Crystal Lake team in 2017, and her construction knowledge has helped her with organizing and planning projects for communities. Tabitha loves to assist homeowners and tackle questions or concerns within the neighborhoods, and her customer service background has given her the all the tools needed to be a great resource to our homeowners. Outside of work, Tabitha enjoys exploring Bend with her husband and friends and playing with their two dogs.

Melissa has more than 20 years of experience in customer service, administration, and management roles. She is a native to Bend, although she left the area in 2001 to pursue a career in Wireless Communication and returned to Bend in 2016. Melissa spent 15+ years learning and working in wireless communication and network development. Creating relationships with property owners, lease negotiations and due diligence. Melissa is very excited to be a member of the Crystal Lake team and hopes her past experiences will help her succeed in her role as Community Manager.

Ruth joins the Crystal Lake team with several years of community management experience and her CMCA certification. Ruth enjoys the fast pace and diversity of the HOA management field. She is very excited to be a Member of Crystal Lake and hopes to expand her professional experience. Outside of work Ruth enjoys spending time outdoors with her two sons and exploring all Central Oregon has to offer. 

Jackson joined the Portland office in 2020 and brings a wealth of experience in policy analysis, and government programming and funding. Jackson’s unique experiences allows him to help to help his communities better understand their CC&Rs while also understanding the ins and outs of local and state-wide policy that influences community decisions. Through this background Jackson can help communities better plan their budgets, resolutions, Board management, and help tackle the uncertainties in day to day HOA management. Outside of the office Jackson is an avid hiker, baker, and loves spending time with family.

Courtney joined Crystal Lake Team in February 2019 and has 15 years in Customer Service and Accounts Payable & Accounts Receivable experience. She was born and raised on the Big Island of Hawaii and moved to Bend in 2018. Courtney loves what Bend has to offer. Outside of work Courtney enjoys hiking, traveling and hanging out with family.

Levi joined us in July of 2019 as our Compliance Specialist. He has an extensive background in customer service and sales. Levi is a team player and brings a constant level head with him every day to the workplace. When he is not in the office, Levi enjoys coaching his two soccer teams for the local Bend FC Timbers, going to the mountain in the winter, and exploring all of Oregon’s beautiful natural landscapes in the summer.