Meet the Team
P: (541) 318-2636
Daphne has been with Crystal Lake Community Management since 2011, and she a strong passion for customer service. Daphne has a unique background in customer service and management, and she has worked as an escrow officer and community manager. Daphne’s ability to find solutions is a strength to the team and communities she manages. Outside of work Daphne enjoys canoeing, hiking, and spending time with friends.
P: (541) 318-2639
Susan has been with Crystal Lake since 2006, and she has been in the community management field for over 25 years. Her depth of knowledge and experience is an asset to the company and the communities we serve. Outside of work Susan enjoys her grandchildren, traveling, and spending time with friends.
Ruth Germer, CMCA
P: (541) 617-7006 x2
Ruth joins the Crystal Lake team with several years of community management experience and her CMCA certification. Ruth enjoys the fast pace and diversity of the HOA management field. She is very excited to be a Member of Crystal Lake and hopes to expand her professional experience. Outside of work Ruth enjoys spending time outdoors with her two sons and exploring all Central Oregon has to offer.
P: (541) 617-7006 x4
Shannon brings years of customer service and management to the position of Community Manager to our Portland office. Shannon enjoys working with boards and homeowners to ensure that the communities we manage are well maintained, and the standards of the association are met. Outside of work, Shannon is all about family and loves to travel.
P: (541) 617-7006 x3
Midwest transplant for the weather and scenery. Professional background in property and community management, developer/declarant services and accounting. My free time is spent playing/chasing my kids around and playing video games.
Sydney Rose, CMCA, AMS
P: (541) 617-7006 x7
Sydney Rose joins Crystal Lake Community Management as a Community Association Manager based out of the Portland office. Currently she is working on finishing her Bachelor’s degree in business, majoring in economics. In the HOA industry, Sydney has experience working with high rises, planned developments, townhomes, and condominium associations. With her strong background in multi-family and HOA property management, Sydney has implemented many strategies that decreased costs and increased revenue. She lives in Sherwood with her husband and three sons. They have three dogs and enjoy DIY projects in their 1960’s house, working in the garden, fishing, attending rodeos, and neighborhood barbeques.
P: (541) 617-7006 x9
Stephanie joined the Crystal Lake Team in May 2020 and brings over 20 years of experience in the Customer Service and Accounting field. Most of her career has been spent in the Insurance Industry, and has learned many trades. She is a Central Oregon native and enjoys all Central Oregon has to offer. When she’s not working she loves spending time with family and friends, camping, traveling and being crafty.
P: (541) 617-7006 x1
Bryan brings community management experience as both an Accountant and Community Manager. His background also includes hospitality and sales where he developed a strong passion for providing exceptional customer service. Outside of work Bryan enjoys skiing, fishing, hunting and hiking.
P: (541) 617-7006 x0
Zac joins the Crystal Lake Team with 8+ years of Customer Service experience in a variety of industries including urban planning, auto specialties, and competitive swimming. As the Community Administrative Coordinator, he is a team player with a strong work ethic, positive personality and big smile. Zac is proud to be a native Bendite! In his spare time, he enjoys landscaping his property in Sunriver, raising his two dogs, and spending time with his friends and family.
P: (541) 617-7006
P: (541) 617-7006
Diane retired from a strong career with Albertsons in 2019 and has been working at Crystal Lake as a compliance specialist since May 2020. Although it is a complete change from what she did before, this job offers different exciting and challenging endeavors. Her background is mainly in retail and customer service, having many different responsibilities including product shipping and services. In Diane’s off time she enjoys traveling, wine tasting and visiting with friend.
Serving communities in Oregon and Washington
Crystal Lake Community Management, Inc.
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400 SW Bluff Drive. Suite 103-105
Bend, OR 97702
15333 SW Sequoia Parkway Suite 190
Portland, OR 97224